Return and Refund Policy for outletandme.com
Effective date: 08/19/2024
At outletandme.com we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund policy, subject to the conditions set out below.
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Returnable items
- All items purchased from Outletandme.com can be returned within 14 days from the original purchase date.
- Items must be in their original condition, unused and with their original packaging and accessories.
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Return Process
- To make a return, please contact our customer service
- using the contact form.
- You will receive a Return Merchandise Authorization (RMA) number and instructions for returning your item(s).
- Return costs are your responsibility.
- Upon receipt of the returned item, we will check its condition and issue a refund if the item meets our return criteria.
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Refund procedure
- Refunds will be made based on the original payment method used for the purchase.
- For credit card purchases, please allow 5-10 business days for the refund to appear on your statement.
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Defective or damaged items
- If you receive a defective or damaged item, please contact us immediately using the contact form.
- We will arrange for a replacement item to be sent to you at no extra cost or issue a full refund, including return postage.
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Exceptions
- Sale or clearance items may have a different return policy, which will be clearly stated at the time of purchase.
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Abuse of policy
- We reserve the right to refuse returns or refunds if we suspect abuse of our policy, such as excessive returns or attempts to return items that have been used or damaged.
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Policy Changes
- We reserve the right to modify this return and refund policy at any time, at our sole discretion.
- Any changes to this policy will be effective immediately upon posting on our website.