Return policy

Return and Refund Policy for outletandme.com

Effective date: 08/19/2024

At outletandme.com we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund policy, subject to the conditions set out below.

  1. Returnable items
    • All items purchased from Outletandme.com can be returned within 14 days from the original purchase date.
    • Items must be in their original condition, unused and with their original packaging and accessories.
  2. Return Process
    • To make a return, please contact our customer service
    • using the contact form.
    • You will receive a Return Merchandise Authorization (RMA) number and instructions for returning your item(s).
    • Return costs are your responsibility.
    • Upon receipt of the returned item, we will check its condition and issue a refund if the item meets our return criteria.
  3. Refund procedure
    • Refunds will be made based on the original payment method used for the purchase.
    • For credit card purchases, please allow 5-10 business days for the refund to appear on your statement.
  4. Defective or damaged items
    • If you receive a defective or damaged item, please contact us immediately using the contact form.
    • We will arrange for a replacement item to be sent to you at no extra cost or issue a full refund, including return postage.
  5. Exceptions
    • Sale or clearance items may have a different return policy, which will be clearly stated at the time of purchase.
  6. Abuse of policy
    • We reserve the right to refuse returns or refunds if we suspect abuse of our policy, such as excessive returns or attempts to return items that have been used or damaged.
  7. Policy Changes
    • We reserve the right to modify this return and refund policy at any time, at our sole discretion.
    • Any changes to this policy will be effective immediately upon posting on our website.